Udayana University Becomes Host Lapor! Goes To Campus

Jimbaran - Udayana University (Unud) hosted the Lapor! Goes To Campus was held by the PAN RB Ministry in collaboration with Bali Province Diskominfos, Bali Representative Ombudsman, Badung Regency Diskominfo, LLDikti Region VIII, Ganesha Education University, Denpasar Indonesian Institute of Arts and Udayana University. This activity took place at the Widya Sabha Auditorium Building, Jimbaran Campus, Tuesday (17/9/2024).

This activity was divided into three segments, namely a Public Lecture by the Assistant Deputy for Community Participation Empowerment of the Ministry of PAN RB Insan Fahmi, ST., MM with the topic Digitalization of Public Service Complaint Handling and four responders namely from the Badung Regency Diskominfo, Representative of the Ministry of Home Affairs, Deputy Dean III of the Faculty of Social Sciences and Political Science Unud, and Head of the Indonesian Ombudsman Representative for Bali. Then the Generation Dare to Report Talk Show presented three speakers, namely Anak Agung Gede Agung Wedhatama (Founder of Cool Young Farmers), Dr. M. Imanuddin (Ministry of PAN RB), Vicka Cahyawati (Chair of the Service Information System Development and Service Quality Sub-Team, Ministry of Education and Culture, Research and Technology) and ended with the appearance of the MKP Bali Bondres.

Vice Rector for Planning, Cooperation and Information Prof. Dr. Dr. I Putu Gede Adiatmika, M.Kes in his speech representing the Rector of Unud delivered Lapor! is an online-based complaint system related to public services, where through this channel it will be easy to submit complaints related to public services, especially those involving government agencies including Udayana University. This system is designed to facilitate more efficient and responsive communication, thereby improving the overall quality of public services.

"Udayana University has also been connected to the public service complaint management system, namely the People's Online Complaint Service and Aspirations (LAPOR!) since 2018. Through this channel, Udayana University has received various reports from the public regarding academic and other services and has been followed up via contact persons of the universities. This system invites community participation to be more active in the process of improving the quality of public services at Udayana University," said the Vice Rector.

They hope that through the LAPOR! This is expected to create a more transparent government by actively involving the community. In this case the audience and students are expected to participate in this effort by promoting and utilizing LAPOR! as a means to improve the quality of public services.

Acting The Governor of Bali, in his speech read by the Head of the Bali Province Communication and Information Service, Ir. Gede Pramana, ST., MT hopes that this well-established collaboration can remain synergistic and sustainable to improve the quality of public services. This activity is also a form of joint commitment to oversee the management of complaints at public service delivery agencies and improve the quality of public services through simple, precise, fast and complete complaint management.

Meanwhile Plt. Deputy for Public Services of the Ministry of PAN RB Abdul Hakim, S.Sos., M.Si in his speech while opening the event expressed the hope that through this activity the students would understand how the bureaucracy works which has service duties, formulates policies and of course must be oriented and have an impact on society. However, sometimes there are things that need input, there are things that are not quite right and so on, that's the Lapor! channel mechanism this is a mechanism applied to government agencies.

It is hoped that the existence of this complaint channel will build public trust in the government and, most importantly, obtain the aspirations of the public, especially the younger generation, to receive quality public services.